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the Regional Innovation Systems approach it is argued that cities provide crucial innovation advantages working as … infrastructures on the innovation probability of KIS firms. However, the effects vary with the type of innovation pursued, thus … demonstrating a high complexity of local relations conducive to KIS firm innovation. …
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of literature has been recognized. Innovation in the service sector is characterized by distinctive features, and … literature on product innovation cannot be applied verbatim. Several studies have recognized the importance of Market Orientation … to support product innovation while less attention has been paid by the service industry. In addition, previous studies …
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Innovative activity is performed to a considerable extent in the service sector, namely within the socalled knowledge intensive business services (KIBS). Nevertheless, little is known about the determinants of innovative activity in these firms. In the present paper, some of these determinants...
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ICT provides opportunities for more convenient, more responsive and highly customized information services to business customers as they contact their providers regarding service issues and contract arrangements. This study looks at how ICT-enabled process innovations achieve customer retention...
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