In the banking sector, various electronic delivery channels are increasingly used for delivering products and services at the convenience of customers at low cost. Internet banking is one among them. Internet banking is a product of e-commerce in the field of banking and financial services. The...

This paper is a customer-centric study to validate a scale for measuring the extent of use of Internet Banking (IB). Exploratory factor analysis grouped 16 major IB services into four major services, viz., request and enquiry services, payment services, tax services and informational services....