Aubert, Benoit; Hooper, Val; Schnepel, Alexander - In: American Journal of Business 28 (2013) 1, pp. 64-85
Purpose – Communication quality is repeatedly listed among the top success factors to consider when implementing an ERP … this paper is to conduct a case study to determine the role of communication quality in the success of an ERP project … implementation. Design/methodology/approach – A case study was conducted to determine the role of communication quality in the …