"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided...

"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided...

Banks have no time for complacency. They need to reevaluate their competitive advantages in light of profound changes driven by advances in information technology (IT) and competitive pressure from FinTech companies. This article emphasizes that banks should not abolish relationship banking,...

Chapter 1 – Use of technology to develop a more financially inclusive world -- Part I: Promoting financial inclusion and technology adoption – A case study of the launch of virtual bank in Hong Kong -- Chapter 2 - Could increasing regulatory focus realise the inclusive potential of virtual...