This article investigates the importance of the supplier management process in the quality of the final product. A methodology is developed to analyze the variables involved in the supplier management process and it is illustrated with a case study of the chair manufacturing industry. Research...

Purpose – Curriculum development in higher education must be continuously evaluated in this dynamic business environment, where business needs change day‐to‐day. The literature on the application of quality function deployment (QFD) to curriculum design is increasing, with student opinion...