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B&B customer experience and satisfaction : evidence from online customer reviews
Jia, Mengke; Kim, Hak-Seon; Tao, Shuting - In: Service science 16 (2024) 1, pp. 42-54
Persistent link: https://www.econbiz.de/10014564178
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Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine; Shams, Poja; Gustafsson, Anders; … - In: Journal of business research : JBR 170 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
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How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan; Raghavan, Deepak Ramanan Veera - In: The TQM journal : the international review of … 36 (2024) 4, pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
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Hospitable non-verbal staff behaviour as a means to create value to customers
Pijls, R.; Groen, B. H.; Termaat, W. A. - In: Journal of creating value 7 (2021) 1, pp. 60-73
Persistent link: https://www.econbiz.de/10014580938
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The value of rapid delivery in omnichannel retailing
Fisher, Marshall L.; Gallino, Santiago; Xu, Joseph Jiaqi - In: Journal of marketing research 56 (2019) 5, pp. 732-748
Persistent link: https://www.econbiz.de/10012177633
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How customer experience incongruence affects omnichannel customer retention : the moderating role of channel characteristics
Gao, Wei; Li, Wenqian; Fan, Hua; Jia, Xingping - In: Journal of retailing and consumer services 60 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012502708
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Authentic omnichannel : providing consumers with a seamless brand experience through authenticity
Massi, Marta; Piancatelli, Chiara; Vocino, Andrea - In: Psychology & marketing 40 (2023) 7, pp. 1280-1298
Persistent link: https://www.econbiz.de/10014291894
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Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context
Cuesta-Valiño, Pedro; Gutiérrez-Rodríguez, Pablo; … - In: Journal of business research : JBR 156 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013534155
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Consumer patronage in omnichannel retailing and the moderating impact of culture : a MetaSEM review
Mukhopadhyay, Sandip; Chauhan, Sumedha; Mishra, Sita - In: Journal of strategic marketing 32 (2024) 3, pp. 374-390
Persistent link: https://www.econbiz.de/10014553261
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How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano; Iglesias-Pradas, Santiago - In: Journal of business research : JBR 109 (2020), pp. 38-48
Persistent link: https://www.econbiz.de/10012238022