Mukucha, Paul; Manyika, Tecla; Madhuku, Garvin; Chari, Felix - In: Cogent Business & Management 7 (2020) 1, pp. 1-11
The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size...