Hochschild, Arlie Russell - 2012
In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we … private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other … not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange …