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Digital transformation : a mul...
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243
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103
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88
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41
Exploring online customer experience : a systematic literature review and research agenda
Kacprzak, Agnieszka
;
Hensel, Przemysław
- In:
International journal of consumer studies
47
(
2023
)
6
,
pp. 2583-2608
Persistent link: https://www.econbiz.de/10014427348
Saved in:
42
Consumer trust in service companies : a multiple mediating analysis
Kantsperger, Roland
;
Kunz, Werner H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10003940602
Saved in:
43
Knowledge dissemination in the global service marketing community
Lages, Christiana R.
;
Simões, Claudia M. N.
;
Fisk, …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 272-290
Persistent link: https://www.econbiz.de/10009769858
Saved in:
44
Creators, multipliers, and lurkers : who contributes and who benefits at online review sites
Munzel, Andreas
;
Kunz, Werner H.
- In:
Journal of service management
25
(
2014
)
1
,
pp. 49-74
Persistent link: https://www.econbiz.de/10010260110
Saved in:
45
Does the host match the content? : a taxonomical update on online consumption communities
Breitsohl, Jan
;
Kunz, Werner H.
;
Dowell, David
- In:
Journal of marketing management : MM
31
(
2015
)
9/10
,
pp. 1040-1064
Persistent link: https://www.econbiz.de/10011405190
Saved in:
46
Check-in at the robo-desk : effects of automated social presence on social cognition and service implications
Yoganathan, Vignesh
;
Osburg, Victoria-Sophie
;
Kunz, …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012514386
Saved in:
47
Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
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48
The influence of childhood engagement in the context of hospitality service failure evaluation
Papen, Marie-Christin
;
Siems, Florian
;
Kunz, Werner H.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 403-425
Persistent link: https://www.econbiz.de/10012201438
Saved in:
49
The ethical edge : understanding corporate digital responsibility in organizations
Paluch, Stefanie
;
Pitardi, Valentina
;
Kunz, Werner H.
- In:
Organizational dynamics : a quarterly review of …
53
(
2024
)
2
,
pp. 1-4
Persistent link: https://www.econbiz.de/10014556763
Saved in:
50
Can (A)I give you a ride? : development and validation of the cruise framework for autonomous vehicle services
Osburg, Victoria-Sophie
;
Yoganathan, Vignesh
;
Kunz, …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 630-648
Persistent link: https://www.econbiz.de/10013396026
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