Lam, Marco; O'Donnell, Mark; Robertson, Dan - In: International Journal of Operations & Production Management 35 (2015) 2, pp. 201-215
Purpose – Although prior research has found that employee participation is key to successfully implementing quality management initiatives (Baird et al ., 2011; de Menezes, 2012; Lagrosen and Lagrosen, 2005), little research in operations management exists that investigates which management actions...