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Tourist innovation in air travel
Wang, Wei; Cole, Shu Tian; Chen, Joseph - In: Journal of travel research : a quarterly publication of … 57 (2018) 2, pp. 164-177
Persistent link: https://www.econbiz.de/10011915355
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Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy; Morgeson, Forrest V.; Aksoy, Lerzan; … - In: Journal of service research : JSR 17 (2014) 4, pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
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Using VAR for strategic capacity allocation : an airline perspective
Leon, Steven; Szmerekovsky, Joseph; Tolliver, Denver - In: International journal of services and operations management 21 (2015) 2, pp. 127-149
Persistent link: https://www.econbiz.de/10011380053
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Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel; López Bonilla, Luis Miguel - In: Journal of travel and tourism marketing 30 (2013) 5/6, pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
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Existential guilt and preferential treatment : the case of an airline upgrade
Mattila, Anna S.; Hanks, Lydia; Zhang, Lu - In: Journal of travel research : a quarterly publication of … 52 (2013) 5, pp. 591-599
Persistent link: https://www.econbiz.de/10009791051
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Air Afrique : the demise of a continental icon
Amankwah-Amoah, Joseph; Debrah, Yaw A. - In: Business history 56 (2014) 4, pp. 517-546
Persistent link: https://www.econbiz.de/10010358906
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Single-leg airline revenue management with overbooking
Birbil, Nurşen Aydın, Ş. İlker; Frenk, Johannes G.; … - In: Transportation science : a journal of the Institute for … 47 (2013) 4, pp. 560-583
Persistent link: https://www.econbiz.de/10010227960
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Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global airline alliance
Kassir, Ali Mohammad - In: EuroMed journal of management : EMJM 6 (2024) 1, pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
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A network-design analysis of airline business model adaptation in the face of competition and consolidation
Oliveira, Renan P. de; Oliveira, Alessandro Vinícius … - In: Transportation science : a journal of the Institute for … 55 (2021) 2, pp. 532-548
Persistent link: https://www.econbiz.de/10012506503
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Synergizing RM science and airline distribution technologies : a pricing example
Bala, Praveen Kumar - In: Journal of revenue and pricing management 13 (2014) 5, pp. 402-410
Persistent link: https://www.econbiz.de/10010506902