In the business-to-business sector large quantities of the internationally traded goods are transported by hundreds in identical parcels inside shipping containers. These parcels are often unloaded manually, which is labor-intensive and physically demanding. In previous papers, we presented a...

The public sector squeeze -- Zeroing in on outcomes -- Why is it so hard to measure public value? -- Defining value -- Measuring and analyzing public service value -- Driving results -- The key to unlocking public value