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Creating or destructing value in use? Handling cognitive impairments in co-creation with serious and chronically ill users
Skarli, Jim Broch - In: Administrative Sciences 11 (2021) 1, pp. 1-17
Theoretically based on public service logic (PSL), this article addresses how users' cognitive impairments can affect co-creation processes and value outcomes in a public sector environment, and how the service providers can handle this issue. It directs attention to value creation in the...
Persistent link: https://www.econbiz.de/10012612248
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Public service logic: An appropriate recipe for improving serviceness in the public sector?
Sønderskov, Mette; Rønning, Rolf - In: Administrative Sciences 11 (2021) 3, pp. 1-15
Researchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users. This study considered the appropriateness of public...
Persistent link: https://www.econbiz.de/10012612296
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Representative co-production : broadening the scope of the public service logic
Eriksson, Erik Masao - In: Public management review 21 (2019) 2, pp. 291-314
Persistent link: https://www.econbiz.de/10012178734
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From marketing to public value : towards a theory of public service ecosystems
Petrescu, Maria - In: Public management review 21 (2019) 11, pp. 1733-1752
Persistent link: https://www.econbiz.de/10012178891
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Collaborative public management : coordinated value propositions among public service organizations
Eriksson, Erik Masao; Andersson, Thomas; Hellström, Andreas - In: Public management review 22 (2020) 6, pp. 791-812
Persistent link: https://www.econbiz.de/10012258544
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Co-production as a driver of client satisfaction with public service organizations : an analysis of German day-care centres
Lindenmeier, Jörg; Seemann, Ann-Kathrin; Potluka, Oto; … - In: Public management review 23 (2021) 2, pp. 210-232
Persistent link: https://www.econbiz.de/10012390674
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Public service logic : an appropriate recipe for improving serviceness in the public sector?
Sønderskov, Mette; Rønning, Rolf - In: Administrative Sciences : open access journal 11 (2021) 3, pp. 1-15
Researchers have made efforts to combine service management theory with public administration theory to develop an enhanced model of public service logic and help the public sector to develop services through co-creation with service users. This study considered the appropriateness of public...
Persistent link: https://www.econbiz.de/10012603845
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Creating or destructing value in use? : handling cognitive impairments in co-creation with serious and chronically ill users
Skarli, Jim Broch - In: Administrative Sciences : open access journal 11 (2021) 1/16, pp. 1-17
Theoretically based on public service logic (PSL), this article addresses how users' cognitive impairments can affect co-creation processes and value outcomes in a public sector environment, and how the service providers can handle this issue. It directs attention to value creation in the...
Persistent link: https://www.econbiz.de/10012488794
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Continuing the development of the public service logic : a study of value co-destruction in public services
Engen, Marit; Fransson, Martin; Quist, Johan; Skålén, Per - In: Public management review 23 (2021) 6, pp. 886-905
Persistent link: https://www.econbiz.de/10012514198
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Responsibilization and value conflicts in healthcare co-creation : a public service logic perspective
Skarli, Jim Broch - In: Public management review 25 (2023) 7, pp. 1238-1259
Persistent link: https://www.econbiz.de/10014321220