//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
How to infuse mobile technolog...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
82,456
Konsumentenverhalten
79,975
Relationship marketing
26,061
Beziehungsmarketing
25,386
Service quality
21,535
Dienstleistungsqualität
20,784
Einzelhandel
17,735
Customer satisfaction
15,345
Retail trade
15,133
Theorie
13,877
Kundenzufriedenheit
13,760
Theory
13,652
Deutschland
9,086
Brand management
8,490
Markenführung
8,437
USA
8,381
Germany
8,023
United States
7,963
Brand image
7,187
Markenimage
7,138
Mobilkommunikation
6,938
Mobile communications
6,898
Online-Handel
6,698
Online retailing
6,677
Social Web
6,017
Social web
6,014
Electronic Commerce
5,776
Online-Marketing
5,486
Internet marketing
5,455
E-commerce
5,438
Brand
4,576
Markenartikel
4,574
Marketingmanagement
4,300
Marketing management
4,260
Emotion
3,864
Pricing strategy
3,771
Preismanagement
3,766
Werbewirkung
3,757
Experiment
3,721
Advertising effects
3,718
more ...
less ...
Online availability
All
Undetermined
48,524
Free
30,946
Type of publication
All
Article
96,804
Book / Working Paper
48,301
Journal
450
Other
54
Type of publication (narrower categories)
All
Article in journal
76,789
Aufsatz in Zeitschrift
76,789
Graue Literatur
12,331
Non-commercial literature
12,331
Aufsatz im Buch
11,026
Book section
11,026
Working Paper
10,260
Arbeitspapier
9,436
Hochschulschrift
5,217
research-article
4,551
Thesis
3,809
Collection of articles of several authors
2,232
Sammelwerk
2,232
Aufsatzsammlung
1,328
Case study
1,132
Fallstudie
1,132
Conference paper
912
Konferenzbeitrag
912
Bibliografie enthalten
716
Bibliography included
716
Konferenzschrift
697
Dissertation u.a. Prüfungsschriften
491
Collection of articles written by one author
449
Sammlung
449
Lehrbuch
443
Amtsdruckschrift
404
Government document
404
Conference proceedings
395
Textbook
381
Ratgeber
341
Article
336
conceptual-paper
317
Guidebook
312
review-article
309
case-report
291
Reprint
258
Statistik
237
review
223
Handbook
168
Handbuch
168
more ...
less ...
Language
All
English
124,945
German
15,894
Undetermined
3,531
French
544
Polish
165
Spanish
160
Italian
139
Russian
95
Swedish
71
Danish
54
Dutch
53
Hungarian
41
Finnish
36
Norwegian
30
Portuguese
27
Lithuanian
25
Romanian
25
Czech
16
Croatian
12
Ukrainian
11
Slovak
10
Japanese
6
Slovenian
6
Arabic
4
Indonesian
4
Chinese
4
Bosnian
3
Bulgarian
3
Multiple languages
3
Serbian
3
Turkish
3
Modern Greek (1453-)
2
Vietnamese
2
Kazakh
1
Korean
1
Macedonian
1
Malay (macrolanguage)
1
Albanian
1
more ...
less ...
Author
All
Bruhn, Manfred
175
Homburg, Christian
172
Bauer, Hans H.
145
Han, Heesup
141
Huber, Frank
140
Mattila, Anna S.
130
Herrmann, Andreas
124
Belk, Russell W.
117
Grewal, Dhruv
116
Wiedmann, Klaus-Peter
110
Phau, Ian
106
Sheth, Jagdish N.
104
Grunert, Klaus G.
103
Kumar, V.
103
Verhoef, Peter C.
98
Swoboda, Bernhard
95
Khare, Arpita
90
Gierl, Heribert
86
Walsh, Gianfranco
86
Lusk, Jayson L.
85
Usman, Osly
84
Foxall, Gordon R.
83
Dwivedi, Yogesh Kumar
82
Asongu, Simplice
79
Spiller, Achim
79
Loureiro, Sandra Maria Correia
77
Laroche, Michel
76
Siciliani, Luigi
76
Thaichon, Park
74
Bagozzi, Richard P.
72
Mittal, Vikas
72
Sharma, Piyush
72
Stauss, Bernd
72
Nayga, Rodolfo M.
70
Rudolph, Thomas
70
Hollebeek, Linda D.
69
Septianto, Felix
69
Agarwal, Sumit
68
Jang, Soocheong
67
Paul, Justin
67
more ...
less ...
Institution
All
National Bureau of Economic Research
799
Springer Fachmedien Wiesbaden
234
IGI Global
156
OECD
103
Verlag Dr. Kovač
60
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
58
Books on Demand GmbH <Norderstedt>
49
International Energy Agency
41
American Marketing Association
40
Europäische Kommission
35
Edward Elgar Publishing
33
International Monetary Fund (IMF)
30
International Monetary Fund
29
European Association of Agricultural Economists - EAAE
28
Information Resources Management Association
28
Nomos Verlagsgesellschaft
28
World Bank
28
Institut für Demoskopie Allensbach
26
Université Paris-Dauphine (Paris IX)
26
European Centre for the Development of Vocational Training
24
Institut für Handelsforschung <Köln>
23
Organisation for Economic Co-operation and Development
21
Erasmus Research Institute of Management
20
International Telecommunications Society
20
Nordic Council of Ministers
20
World Bank Group
20
Österreichisches Institut für Wirtschaftsforschung
19
Friedrich-Schiller-Universität Jena
18
RWTH Aachen
18
Universität Mannheim
18
Hochschulrektorenkonferenz
17
INSEAD
17
Shaker Verlag
17
Europäische Kommission / Statistisches Amt
16
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
16
University of Western Sydney
16
Fördergesellschaft Marketing an der Universität Augsburg
14
HAL
14
Harvard Graduate School of Business Administration
14
Haufe-Lexware GmbH & Co. KG
14
more ...
less ...
Published in...
All
Journal of business research : JBR
2,514
Journal of retailing and consumer services
2,316
International journal of hospitality management
1,071
NBER working paper series
795
International journal of consumer studies
788
SpringerLink / Bücher
736
Psychology & marketing
728
Working paper / National Bureau of Economic Research, Inc.
690
NBER Working Paper
620
European Journal of Marketing
600
Journal of consumer research : JCR ; an interdisciplinary bimonthly
597
The service industries journal
577
Industrial marketing management : the international journal for industrial and high-tech firms
552
Journal of retailing
542
Tourism management : research, policies, practice
511
Management science : journal of the Institute for Operations Research and the Management Sciences
497
Asia Pacific journal of marketing and logistics
472
Journal of Services Marketing
466
The journal of services marketing
455
Journal of Consumer Marketing
453
Journal of travel and tourism marketing
450
International Journal of Retail & Distribution Management
449
European journal of marketing : EJM
435
Journal of marketing
430
Journal of the Academy of Marketing Science
428
The international review of retail, distribution and consumer research
428
International journal of retail & distribution management
417
The journal of product & brand management
417
European journal of operational research : EJOR
414
Journal of marketing research : JMR
412
International journal of contemporary hospitality management
409
Journal of marketing management : MM
405
The journal of brand management : an international journal
394
Cogent business & management
392
Technological forecasting & social change : an international journal
388
International journal of production economics
377
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
365
Journal of hospitality marketing & management
355
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Marketing intelligence & planning
351
more ...
less ...
Source
All
ECONIS (ZBW)
133,396
Other ZBW resources
5,986
USB Cologne (EcoSocSci)
2,530
RePEc
1,930
EconStor
1,271
BASE
332
OLC EcoSci
86
USB Cologne (business full texts)
70
ArchiDok
8
more ...
less ...
Showing
1
-
10
of
145,609
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter
Röding, Tobias
;
Nimmermann, Frederic
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
5
,
pp. 482-503
Persistent link: https://www.econbiz.de/10012209614
Saved in:
2
The nexus between customer service platforms (SMS) and customer satisfaction in the retail clothing stores
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281623
Saved in:
3
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
4
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
5
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
6
Effects of customer gender and mode of dress on service response received in retail establishments
Leigh, James H.
;
Herndon, Neil C.
;
Kantak, Donna Massey
- In:
Journal of marketing channels : ... distribution …
20
(
2013
)
3/4
,
pp. 239-259
Persistent link: https://www.econbiz.de/10009792117
Saved in:
7
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
8
Understanding and predicting customer behaviour : framework of value dimensions in mobile services
Ervasti, Mari
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 135-158
Persistent link: https://www.econbiz.de/10010233764
Saved in:
9
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
10
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->