The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter
Year of publication: |
2019
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Authors: | Röding, Tobias ; Nimmermann, Frederic ; Steinmann, Sascha ; Schramm-Klein, Hanna |
Published in: |
The international review of retail, distribution and consumer research. - London : Routledge, ISSN 1466-4402, ZDB-ID 1481049-9. - Vol. 29.2019, 5, p. 482-503
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Subject: | Customers' information disclosure | POS retailing | technology-infused frontline employee service encounter | customer-frontline employee interaction | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Verkaufspersonal | Salespeople |
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