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The Offshore Services Value Chain : Developing Countries and the Crisis

Gereffi, Gary; Fernandez-Stark, Karina - 2012

This paper analyzes the recent evolution and impact of the global economic crisis on the offshore services industry. Using a global value chains framework, the authors classify the offshore services sector in a comprehensive set of general and industry-specific activities that correspond to...

Persistent link: https://www.econbiz.de/10012551483

Service offshoring and firm employment

Eppinger, Peter S. - 2017

Major technological advances have recently spurred a new wave of offshoring in services, which used to be non … question, suggesting that efficiency gains from offshoring may counteract direct job losses, which leaves the predicted net … effect ambiguous. This paper investigates the employment effects of service offshoring in a newly combined and exceptionally …

Persistent link: https://www.econbiz.de/10011736965

Mexico: insertion of ICT services in global value chains, capabilities and public policy

Domínguez Villalobos, Lilia; Brown Grossman, Flor; … - In: International journal of value chain management : IJVCM 8 (2017) 2, pp. 117-134

Persistent link: https://www.econbiz.de/10011874858

Linking and leveraging resources for innovation and growth through collaborative value creation : a study of Indian OSPs

Chadee, Doren; Sharma, Revti Raman; Roxas, Banjo - In: Asia Pacific journal of management : APJM ; a … 34 (2017) 4, pp. 777-797

Persistent link: https://www.econbiz.de/10011852863

Competition for control over the labour process as a driver of relocation of activities to a shared services centre

Mezihorak, Petr - In: Human relations 71 (2018) 6, pp. 822-844

Persistent link: https://www.econbiz.de/10011895282

What happened to the great U.S. job machine? : The role of trade and electronic offshoring

Baily, Martin Neil; Lawrence, Robert Z. - In: Brookings papers on economic activity : BPEA (2004) 2, pp. 211-270

Persistent link: https://www.econbiz.de/10015122592

A rigorous approach to business services offshoring and North-North trade

Dluhosch, Barbara; Hens, Thorsten - In: Applied economics 48 (2016) 13/15, pp. 1390-1401

Persistent link: https://www.econbiz.de/10011433246

Process frameworks in services offshoring : implementation thoroughness, task complexity, and performance improvement

Balint, Bryon - In: International journal of information systems in the … 7 (2015) 4, pp. 48-64

Persistent link: https://www.econbiz.de/10011336540

Foreign or domestic : who provides better customer service?

Poddar, Amit; Ozcan, Timucin; Madupalli, Ramana Kumar - In: The journal of services marketing 29 (2015) 2, pp. 124-136

Persistent link: https://www.econbiz.de/10011343386

Location drivers, governance model and performance in service offshoring

Caniato, Federico; Elia, Stefano; Luzzini, Davide; … - In: International journal of production economics 163 (2015), pp. 189-199

Persistent link: https://www.econbiz.de/10011286987