Foreign or domestic : who provides better customer service?
Year of publication: |
2015
|
---|---|
Authors: | Poddar, Amit ; Ozcan, Timucin ; Madupalli, Ramana Kumar |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 29.2015, 2, p. 124-136
|
Subject: | Country of origin | Service competency | Service evaluations | Service recovery | Services offshoring | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Auslandsverlagerung | Offshoring | Dienstleistungshandel | Trade in services | Dienstleistung | Services | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Unternehmensdienstleistung | Business services | Beziehungsmarketing | Relationship marketing |
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