some limitations that provide directions for future research. Data were only collected from China. Therefore, the research …

recoverability, and to empirically test and refine the modified SERVPERF instrument using survey data from China. The study aims to … assess the potential antecedents of customer satisfaction in the fast food industry in China. The antecedents include service … customer satisfaction in the fast food industry in mainland China. Design/methodology/approach – A survey was used to evaluate …

from a recent survey conducted in the USA with the authors' previous study done in China. The survey uses the Malcolm …

China, in the context of theory on management trends and fashions, dissemination and adoption. Design … developing QM within China, or working with Chinese manufacturing partners. They suggest that Chinese businesses do not blindly … and adoption of QM in China, and extends understanding of QM dissemination in the context of management fashion and …

successful implementation of Six Sigma is the readiness for it. In particular, as China has been developing into the world … factory, the quality improvement journey has also been affected by this world‐wide trend and China enterprises have to find … China enterprises to implement the Six Sigma approach, so that organizations can understand their wellbeing and the …

implementation at manufacturing companies operating in China. Design/methodology/approach – The data of this study were based on 199 … manufacturing companies collected from a cross‐sectional survey in China. The cultural profiles of these companies were identified …. Originality/value – As China is becoming an important supplier of products to the global market, it is necessary to understand how …

in recent years concerning China, an exploratory discussion and reflection of key issues from a macro … reflection of the quality issues associated with the development of SCM in China.  …

Quality control of products and services has been recognised in China as an important mainspring for economic reform … properly established. China welcomes external technical exchanges. In an international co‐operative research and development …

Examines the involvement of all levels of employees in Hong Kong and China companies for ISO 9000 registration and … studies and personal interviews that are conducted for selected Hong Kong and China ISO 9001/2 certified companies, we have …