Finding the optimum way to leverage the resources of a firm remains a prominent issue for organizational management.Increasingly, firms are realizing that the ultimate organizational resource is the knowledge that resides in the minds of employees and is embedded in the processes, products, and...

Information systems play a vital role in the NHS; however, not all are used to the fullness of their capacity. In order to inform the development of the National electronic Library for Health Management, the key elements of a successful, large‐scale, corporate, Web‐based resource were...

Since the mid‐1990s, organisations have spent quite a bit of time, money and effort developing new “e”‐channels and routes to market. With the advent and rapid adoption of e‐commerce in the late 1990s, organisational efforts were largely geared toward customer acquisition with little...

Knowledge management as a business concept has been traditionally applied to money‐making organisations with the aim of enhancing and improving operations to gain competitive advantage and increase profits. Knowledge management can also be applied to non‐profit organisations such as...

Examines the dynamics of knowledge sharing using the multi‐person game‐theoretic framework. Proposes that an individual’s knowledge sharing tendency is driven by a set of contextualised concerns and interests not unlike the notion of payoff in game theory. Furthermore, the decision to...

Currently we are in the middle of the information age, suffering from information overload on the one hand and a lack of knowledge on the other. Enterprise portals (EPs) are seen as the antidote to these problems by becoming more and more the ultimate knowledge management (KM) tool. The current...

The paper reports on the early lessons learned in the process of forming an online community for librarians from different organisations and sectors to discuss knowledge management. Time, critical mass, diversity of membership, focus, information and communication technology, incentives,...

This paper presents the findings of a knowledge audit conducted to determine the knowledge requirements of a large service‐based enterprise in South Africa. The objective of the knowledge audit was to identify and describe the current and future knowledge requirements of the enterprise. The...

The article is a report of an investigation of the current state of knowledge management implementation in three South African financial organisations. Two data collection methods were used, namely a questionnaire and face‐to‐face interviews with senior representatives of the organisations....

This article demonstrates a lateral approach to conducting research on searchable text presented in digital format and describes the potential for a multi‐faceted magpie approach to aid in the discovery and development of knowledge. It considers the potential impact of the networking of...