Al-Dmour, Hani H.; Algharabat, Raed Salah; Khawaja, Rawan; … - In: Asia Pacific Journal of Marketing and Logistics 31 (2019) 1, pp. 105-127
Purpose: The purpose of this paper is to develop an integrated framework to explore the influences of electronic customer relationship management (ECRM) success factors (process fit, customer information quality and system support) on customer satisfaction, customer trust and customer...