service recovery performance in the context of public and private hospitals in New Zealand. Design/methodology/approach – In a …

same time walk‐in clinics are being set up to treat ambulatory type patients. Simultaneously ED overcrowding has become a … common sight in many large urban hospitals. This paper recognises that in order to provide quality treatment to all these … comprehensive time study in six major hospitals. The analysis reveals that waiting time comprises 51‐63 per cent of total patient …

unionizations in California between 1996 and 2005. We find that hospitals with a successful union election outperform hospitals with … a failed election in 12 of 13 nurse sensitive patient outcomes measures. We also find that hospitals with a unionization … hospital-specific trends, we find that unionized hospitals also outperform hospitals without any union election in the same 12 …