Service quality and its impact on customer satisfaction in Indian hospitals
Year of publication: |
2010
|
---|---|
Authors: | Padma, Panchapakesan ; Rajendran, Chandrasekharan ; Sai Lokachari, Prakash |
Published in: |
Benchmarking: An International Journal. - Emerald Group Publishing Limited, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 17.2010, 6, p. 807-841
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer satisfaction | Hospitals | Patients | Customer services quality | India |
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