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Operational efficiency and service delivery performance : a comparative analysis of Indian telecom service providers
Masson, Siddhant; Jain, Rachit; Ganesh, Narendra Mani; … - In: Benchmarking : an international journal ; BIJ 23 (2016) 4, pp. 893-915
Persistent link: https://www.econbiz.de/10011570684
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Empirical benchmarking of virtual service centers' service quality : a case of a large telecom service provider in India
Kukreti, Kamlesh; Ganguly, Kunal; Samad, Taab Ahmad - In: International journal of quality & reliability management 40 (2023) 5, pp. 1362-1386
Persistent link: https://www.econbiz.de/10014275968
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An integrated benchmarking efficiency analysis of the Indian banking industry using data envelopment analysis
Agrawal, Nishant Mukesh - In: International journal of process management and … 11 (2021) 5, pp. 671-692
Persistent link: https://www.econbiz.de/10012613402
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Benchmarking efficiency of Indian retailers using parametric and non-parametric approach
Agrawal, Nishant Mukesh - In: International journal of logistics systems and … 35 (2020) 3, pp. 372-386
Persistent link: https://www.econbiz.de/10012200089
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Applying DEA models for benchmarking service productivity in logistics
Steven, Marion; Egbers, Anja - In: Operations research proceedings 2010 : selected papers …, (pp. 391-396). 2011
Persistent link: https://www.econbiz.de/10009297070
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Benchmarking of rail transport service performance through DEA for Indian railways
Sharma, Mohita Gangwar; Debnath, Roma Mitra; … - In: The international journal of logistics management 27 (2016) 3, pp. 629-649
Persistent link: https://www.econbiz.de/10011579278
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An investigative study of operational performance and service quality of Indian public sector banks
George, Sajeev Abraham; Chattopadhyay, Nilanjan - In: International Journal of Business Performance Management 13 (2012) 3/4, pp. 408-425
Since economic liberalisation in the early 1990s, the public sector banks in India have been facing stiff competition … service quality of these banks. For operational performance benchmarking data envelopment analysis (DEA) methodology has been …
Persistent link: https://www.econbiz.de/10010669408
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Air transport performance : current evidences about the efficiency of Italian airports
Brida, Juan Gabriel; Fasone, Vincenzo; Monterubbianesi, … - In: International journal of business performance management 15 (2014) 4, pp. 351-371
Persistent link: https://www.econbiz.de/10010485887
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Nonprofit benchmarking with data envelopment analysis
Coupet, Jason; Berrett, Jessica; Broussard, Paul; … - In: Nonprofit and voluntary sector quarterly : journal of … 50 (2021) 3, pp. 647-661
Persistent link: https://www.econbiz.de/10012522337
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Measuring patient value in value-based healthcare : the opportunity of data envelopment analysis
Borzée, Joke; Cardoen, Brecht; Cherchye, Laurens; … - 2024
Persistent link: https://www.econbiz.de/10014526096