Empirical benchmarking of virtual service centers' service quality : a case of a large telecom service provider in India
Year of publication: |
2023
|
---|---|
Authors: | Kukreti, Kamlesh ; Ganguly, Kunal ; Samad, Taab Ahmad |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 40.2023, 5, p. 1362-1386
|
Subject: | DEA | Service quality | SERVPERF | Telecom | Virtual contact centers | Virtual service centers | Dienstleistungsqualität | Telekommunikationssektor | Telecommunications industry | Indien | India | Benchmarking | Virtuelle Organisation | Virtual organization | Callcenter | Call centre | Qualitätsmanagement | Quality management | Dienstleistungssektor | Service industry | Virtuelle Realität | Virtual reality | Performance-Messung | Performance measurement |
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