Gadd, Ken W.; Oakland, John S. - In: Business Process Re-engineering & Management Journal 1 (1995) 2, pp. 7-27
organization’s business processes, and business process re‐engineering (BPR) as a fundamental and radical restructuring of those … processes, characterized by discontinuous improvement. Suggests that while BPR has been promoted aggressively as the approach to … use if TQM fails, many of the most significant BPR successes have been in organizations with a successful history of TQM …