The organizational performance re‐considered: the case of the technical and social subsystems synergy

This paper focuses on the internal system of the organization as a determinant of the optimization of the input/output ratio. Describes the two subsystems of which the internal system consists. Addresses the question of the extent to which, each one of those, impacts on the output synergetically and not modularly and stresses the necessity for holistic interventions to the system. Identifies three distinct work systems depicting different combinations of the technical and social subsystem on an intra and inter‐organizational level. Introduces the basic guidelines for building a diagnostic model for the internal system of the organization and concludes by discussing the applicability of the proposed model and suggesting areas for further research.