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Value co-creation in maintenance services : case study in the mechanical industry

Braun, Eduardo Luiz; Pereira, Giancarlo Medeiros; … - In: Business process management journal 23 (2017) 5, pp. 984-999

Persistent link: https://www.econbiz.de/10011785801

Procurement cost reduction for customized non-critical items in an automotive supply chain : an action research project

Pereira, Giancarlo Medeiros; Sellitto, Miguel Afonso; … - In: Industrial marketing management : the international … 40 (2011) 1, pp. 28-35

Persistent link: https://www.econbiz.de/10008907892

Identification and quantification of influent factors in perceived quality of the e-service provided by a university

Menezes, Liziane Silva; Sellitto, Miguel Afonso; … - In: Business process management journal 22 (2016) 3, pp. 438-457

Persistent link: https://www.econbiz.de/10011578058

Procurement cost reduction for customized non-critical items in an automotive supply chain: An action research project

Pereira, Giancarlo Medeiros; Sellitto, Miguel Afonso; … - In: Industrial marketing management : the international … 40 (2011) 1, pp. 28-36

Persistent link: https://www.econbiz.de/10008814594

Service recovery: a method for assessing performance

Battaglia, Daniel; Borchardt, Miriam; Sellitto, Miguel … - In: Business process management journal 18 (2012) 6, pp. 949-964

Persistent link: https://www.econbiz.de/10010037272

Identification and quantification of influent factors in perceived quality of the e-service provided by a university

Menezes, Liziane Silva; Sellitto, Miguel Afonso; … - In: Business Process Management Journal 22 (2016) 3, pp. 438-457

Purpose – The purpose of this paper is to develop a multiple item scale for measuring perceived quality in e-service provided by a university. Design/methodology/approach – The authors used a two-step methodology: a qualitative part to identify relevant dimensions and indicators in e-service...

Persistent link: https://www.econbiz.de/10014688519

What problems manufacturing companies can face when providing services around the world?

Neto, Germano Zarpelon; Pereira, Giancarlo Medeiros; … - In: The journal of business & industrial marketing 30 (2015) 5, pp. 461-471

Persistent link: https://www.econbiz.de/10011339933

A SCOR-based model for supply chain performance measurement : application in the footwear industry

Sellitto, MIguel Alfonso; Pereira, Giancarlo Medeiros; … - In: International journal of production research 53 (2015) 16, pp. 4917-4926

Persistent link: https://www.econbiz.de/10011344502

Service recovery: a method for assessing performance

Battaglia, Daniel; Borchardt, Miriam; Sellitto, Afonso; … - In: Business process management journal 18 (2012) 6, pp. 949-963

Persistent link: https://www.econbiz.de/10009684773

A digitally enabled circular economy for mitigating food waste : understanding innovative marketing strategies in the context of an emerging economy

Souza, Michele de; Pereira, Giancarlo Medeiros; … - In: Technological forecasting & social change : an … 173 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10013203745