Youssef, Mohamed A.; Youssef, Eyad M. - In: International Journal of Quality & Reliability Management 35 (2018) 3, pp. 614-634
Purpose: The purpose of this paper is to examine the impact of integrating ISO 9000 and total quality management (TQM) on operational performance of manufacturing organizations and their journey toward achieving world-class manufacturing (WCM) status. Design/methodology/approach: The authors...