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What really brings them back?
Kincaid, Clark; Baloglu, Seyhmus; Mao, Zhenxing; … - In: International Journal of Contemporary Hospitality Management 22 (2010) 2, pp. 209-220
Turkey's casual restaurants was conducted to test the aforementioned model. Findings – The food and service construct and …
Persistent link: https://www.econbiz.de/10014762992
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A paradox of service quality in Turkey
Kara, Ahmet; Lonial, Subhash; Tarim, Mehves; Zaim, Selim - In: European Business Review 17 (2005) 1, pp. 5-20
Purpose – Are there cases or contexts where certain groups of customers who are expected to place a considerable emphasis and importance on the tangible qualities of services end up attributing a greater weight to the intangible qualities? This paper attempts to exemplify the existence of such...
Persistent link: https://www.econbiz.de/10014713181
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The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market
Aydin, Serkan; Özer, Gökhan - In: European Journal of Marketing 39 (2005) 7/8, pp. 910-925
factors in the Turkish GSM sector. Design/methodology/approach – Data was obtained from 1,662 mobile phone users in Turkey via …
Persistent link: https://www.econbiz.de/10014722270
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Dimensions of service quality in grocery retailing: a case from Turkey
Torlak, Ömer; Uzkurt, Cevahir; Özmen, Müjdat - In: Management Research Review 33 (2010) 5, pp. 413-422
supermarkets and discount stores. The study has selected one store from each retailer type located in Eskisehir, Turkey and used … behaviours and attitudes of supermarket and discount store customers. Retailers in Turkey will primarily benefit from the study …
Persistent link: https://www.econbiz.de/10014951992
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Investigating e-banking service quality in one of Egypt's banks : a stakeholder analysis
Hussien, Miran Ismail; Aziz, Rasha Abd El - In: The TQM journal : the international review of … 25 (2013) 5, pp. 557-576
Persistent link: https://www.econbiz.de/10010126400
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Service quality models in banking: a review
Sangeetha, Jaya; Mahalingam, S. - In: International Journal of Islamic and Middle Eastern … 4 (2011) April, pp. 83-103
models reported in the literature applicable to the banking sector. The critical review of the different service quality …, study their relevance and importance in banking in the various cultural and cultural contexts and highlight the limitations … of the studies. Findings – The review of various service quality models in banking revealed that the meaning of service …
Persistent link: https://www.econbiz.de/10009274813
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Determinants of customer satisfaction in Islamic banking: evidence from Iran
Estiri, Mehrdad; Hosseini, Farshid; Yazdani, Hamidreza; … - In: International Journal of Islamic and Middle Eastern … 4 (2011) November, pp. 295-307
satisfaction in the Islamic banking sector in Iran. Design/methodology/approach – The authors perform a review of the set of … from this study reveal that service quality in Iranian banking adopting the commercial format of Islamic services has a two … on Islamic Banking in a Middle Eastern economy. …
Persistent link: https://www.econbiz.de/10010814669
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Prioritizing service quality factors in Iranian Islamic banking using a fuzzy approach
Amirzadeh, Rasoul; Shoorvarzy, Mohammad Reza - In: International Journal of Islamic and Middle Eastern … 6 (2013) March, pp. 64-78
banks by SERVQUAL instrument and some Islamic banking factors. Secondly, the aim is to prioritize these factors based on …/value – The concept of ranking quality factors in banking service using fuzzy TOPSIS is a new approach, especially in the field of … Islamic banking. Banks have huge budgets, which can then be allocated for indicators of higher importance when the importance …
Persistent link: https://www.econbiz.de/10010814682
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An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking
Amin, Muslim; Isa, Zaidi - In: International Journal of Islamic and Middle Eastern … 1 (2008) September, pp. 191-209
' satisfaction in Malaysian Islamic banking using the SEM approach. Design/methodology/approach – This model starts with SERVQUAL … plus the compliance dimensions to measure Malaysian Islamic banking service quality. Respondents are the customers (Muslim … and non-Muslim) who visit the bank counters. They must have an account with one of the full-fledged Islamic banking and …
Persistent link: https://www.econbiz.de/10005002522
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An examination of the relationship between service quality perception and customer satisfaction
Amin, Muslim; Isa, Zaidi - In: International Journal of Islamic and Middle Eastern … 1 (2008) 3, pp. 191-209
' satisfaction in Malaysian Islamic banking using the SEM approach. Design/methodology/approach – This model starts with SERVQUAL … plus the compliance dimensions to measure Malaysian Islamic banking service quality. Respondents are the customers (Muslim … and non‐Muslim) who visit the bank counters. They must have an account with one of the full‐fledged Islamic banking and …
Persistent link: https://www.econbiz.de/10014826465