Examines the changes facing middle managers as organizations move to leaner, empowered organization focused on delivering service to customers. The model of the inverted triangle leaves middle managers still in the middle, but now confused as to their new role – their world is literally...

The objective of the current study is to test the impact of succession planning (cognitive, structural, and relational ties), strategic flexibility, and organizational improvisation towards the business sustainability considering the triple bottom line as underpinning theory. The survey method...