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Service development : an examination of the service develment process using the Norwegian Coastal Voyage (Hurtigruten) as a case study

Skaalsvik, Hugo; Johannessen, Jon-Arild - In: Tourism and hospitality research : the surrey quarterly … 13 (2013) 1, pp. 27-46

Persistent link: https://www.econbiz.de/10010351678

The evolution of service innovation research : a critical review and synthesis

Carlberg, Per; Kindström, Daniel; Kowalkowski, Christian - In: The service industries journal 34 (2014) 5, pp. 373-398

Persistent link: https://www.econbiz.de/10010379368

Service process modularization and modular strategies

Carlborg, Per; Kindström, Daniel - In: The journal of business & industrial marketing 29 (2014) 4, pp. 313-323

Persistent link: https://www.econbiz.de/10010382815

Accessing resources for service innovation : the critical role of network relationships

Rusanen, Helena; Halinen, Aino; Jaakkola, Elina - In: Journal of service management 25 (2014) 1, pp. 2-29

Persistent link: https://www.econbiz.de/10010260121

Implementing a new governance model : lessons from a New Zealand statutory mental health organisation

Stanley-Clarke, Nicky; Sanders, Jackie; Munford, Robyn - In: Journal of health organization and management 30 (2016) 3, pp. 494-508

Persistent link: https://www.econbiz.de/10011529742

Reflexivity in the "productisation"of services

Lehtonen, Mikko H.; Järvi, Katriina; Tuominen, Tiina - In: International journal of work innovation : IJWI 1 (2015) 2, pp. 161-184

Persistent link: https://www.econbiz.de/10011537394

Giving ideas a chance : systematic development of services in manufacturing industry

Strassl, Johann; Schicker, Günter; Grasser, Christian - 2015

The purpose of this paper is to propose a service development process that is adapted to manufacturing companies and to discuss its implication for companies with a focus on product development and product sales. This paper looks at new service development (NSD) literature and argues for design...

Persistent link: https://www.econbiz.de/10010500611

Organizational learning in an innovation network : enhancing the agency of public service organizations

Kallio, Katri; Lappalainen, Inka - In: Journal of service theory and practice : JSTP 25 (2015) 2, pp. 140-161

Persistent link: https://www.econbiz.de/10011297510

Service development accounts for an even smaller share of European R&D investments than we may think

Broström, Anders; Giertz, Eric - In: The journal of technology transfer 46 (2021) 4, pp. 1256-1267

Persistent link: https://www.econbiz.de/10012589439

Designing energy solutions : a comparison of two participatory design approaches for service innovation

Willmott, Taylor Jade; Hurley, Erin; Rundle-Thiele, Sharyn - In: Journal of service theory and practice 32 (2022) 3, pp. 353-377

Persistent link: https://www.econbiz.de/10013272961