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Explains how British Telecom researched and implemented competence‐based development programmes. Describes their strategy for personal development planning among 20,000 managers. Reports on trials of development centres designed around specific skills leading to identification of participants...
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Purpose – The purpose of this paper is to describe two training programs at Midlands Co‐operative Society – one for … employees in its travel agency and the other for its food‐retailing employees. Design/methodology/approach – The paper explains … improvements in customer service have resulted from the X‐Factor training for travel‐agency employees, and the food‐safety training …
Persistent link: https://www.econbiz.de/10014752642
Purpose – This article describes an award‐winning training programme that has helped Somerfield supermarkets to prepare …
Persistent link: https://www.econbiz.de/10014752185
recruitment requirements and the motivation of graduate applicants and entrants. Many graduate entrants had a personal goal of … Consortium of Retail Teaching Companies. It provides reasons why graduate recruitment is considered to be strategic to the future …
Persistent link: https://www.econbiz.de/10014803670
Reports on the 360‐degree appraisal, introduced at British Aerospace′s Military Aircraft Division, to link the division′s organizational development strategy with its management development programme. Focuses on the improved teamwork, enhanced personnel management skills and task...
Persistent link: https://www.econbiz.de/10014936603
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A significant emphasis on investing in people by training and development, plus the use of job sharing, nursery …
Persistent link: https://www.econbiz.de/10014936735
benchmarking; a second is accreditation to ISO 9000 standards; and a third is Training and rewarding people for quality.  …
Persistent link: https://www.econbiz.de/10015033316
/methodology/approach – The paper focuses on the areas of recruitment, induction, training, empowerment, teamwork, management style, flexible …
Persistent link: https://www.econbiz.de/10014753918