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A contingency model of behavio...
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Patterson, Paul G.
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McColl-Kennedy, Janet R.
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Ruyter, Ko de
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Wetzels, Martin
8
Mathies, Christine
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Brady, Michael K.
6
Dawes, Philip L.
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Harris, Jennifer
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Styles, Chris W.
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La, Vinh Q.
4
Ngo, Liem Viet
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Prasongsukarn, Kriengsin
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Sarapaivanich, Naruanard
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Smith, Amy K.
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Yu, Ting
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Piyathasanan, Bhuminan
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ECONIS (ZBW)
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51
Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services
Patterson, Paul G.
;
Johnson, Lester W.
;
Spreng, Richard A.
- In:
Journal of the Academy of Marketing Science
25
(
1997
)
1
,
pp. 4-17
Persistent link: https://www.econbiz.de/10006153800
Saved in:
52
PAPERS - Modelling firms propensity to continue service exporting: A cross-country analysis
Patterson, Paul G.
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
International business review : the official journal of …
8
(
1999
)
3
,
pp. 351-366
Persistent link: https://www.econbiz.de/10005968034
Saved in:
53
A contingency model of behavioural intentions in a services context
Patterson, Paul G.
- In:
European journal of marketing : EJM
38
(
2004
)
9
,
pp. 1304
Persistent link: https://www.econbiz.de/10006079436
Saved in:
54
A cross-cultural study of switching barriers and propensity to stay with service providers
Patterson, Paul G.
;
Smith, Tasman
- In:
Journal of retailing
79
(
2003
)
2
,
pp. 107-120
Persistent link: https://www.econbiz.de/10006613387
Saved in:
55
Relational competency's role in Southeast Asia business partnerships
Phan, Michel C.T.
;
Styles, Chris W.
;
Patterson, Paul G.
- In:
Journal of business research : JBR
58
(
2005
)
2
,
pp. 173-184
Persistent link: https://www.econbiz.de/10006713989
Saved in:
56
Determinants of customer-oriented behavior in a health care context
Lanjananda, Panisa
;
Patterson, Paul G.
- In:
Journal of service management
20
(
2009
)
1
,
pp. 5-32
Persistent link: https://www.econbiz.de/10008374544
Saved in:
57
Customer Rage Episodes: Emotions, Expressions and Behaviors
Mccoll-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222
Persistent link: https://www.econbiz.de/10008259742
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58
Service firms and customer loyalty programs: a regulatory fit perspective of reward preferences in a health club setting
Daryanto, Ahmad
;
Ruyter, Ko
;
Wetzels, Martin
; …
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 604-617
Persistent link: https://www.econbiz.de/10008447601
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59
Demographic correlates of loyalty in a service context
Patterson, Paul G.
- In:
The journal of services marketing
21
(
2007
)
2
,
pp. 112-121
Persistent link: https://www.econbiz.de/10007720222
Saved in:
60
Customer Rage Back-Story: Linking Needs-Based Cognitive Appraisal to Service Failure Type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10010073978
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