M. Fawcett, Amydee; E. Fawcett, Stanley; Bixby Cooper, M.; … - In: Benchmarking: An International Journal 21 (2014) 3, pp. 450-480
Purpose – Competitive dynamics are placing greater emphasis on customer experience, making the management of the last 100 meters of the supply chain critical to differential performance. Traditionally, supply chain design has emphasized two processes: new product development and order...