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Factors affecting customer loy...
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Service quality
21,663
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20,746
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15,473
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13,818
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7,881
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7,388
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7,267
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2,793
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Product quality
1,298
customer satisfaction
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Gesundheitswesen
1,281
Produktqualität
1,278
Health care system
1,266
Job satisfaction
1,199
Arbeitszufriedenheit
1,194
service quality
1,192
Satisfaction
1,186
Dienstleistungssektor
1,170
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1,169
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Han, Heesup
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Bruhn, Manfred
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Homburg, Christian
65
Mattila, Anna S.
62
Propper, Carol
52
Straume, Odd Rune
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Prybutok, Victor R.
46
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Mittal, Vikas
42
Svensson, Göran
42
Shahin, Arash
41
Aksoy, Lerzan
40
Gil Saura, Irene
36
Gravelle, Hugh
36
Prentice, Catherine
36
Usman, Osly
36
Gustafsson, Anders
35
Stauss, Bernd
35
Brekke, Kurt R.
34
Sharma, Piyush
33
Wong, IpKin Anthony
33
Bauer, Hans H.
32
McColl-Kennedy, Janet R.
31
Söderlund, Magnus
31
Wirtz, Jochen
31
Huber, Frank
30
Ringle, Christian M.
30
Edvardsson, Bo
29
Hyun, Sunghyup Sean
29
Pathak, Parag A.
29
Sparks, Beverley
29
Hanushek, Eric A.
28
Jang, Soocheong
28
O'Cass, Aron
28
Staiger, Douglas
28
Prayag, Girish
27
Rockoff, Jonah E.
27
Figlio, David N.
26
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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OECD
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IGI Global
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International Monetary Fund
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Verlag Dr. Kovač
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World Bank
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Hochschulrektorenkonferenz
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Nomos Verlagsgesellschaft
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
8
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
8
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Economics Institute for Research (SIR), Handelshögskolan i Stockholm
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4
Springer-Verlag GmbH
4
ToKnowPress
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Université Paris-Dauphine (Paris IX)
4
Vytautas Magnus University
4
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International journal of hospitality management
578
Journal of retailing and consumer services
549
Journal of business research : JBR
436
The service industries journal
370
Journal of Services Marketing
328
The journal of services marketing
275
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
Tourism management : research, policies, practice
229
International journal of contemporary hospitality management
216
Journal of travel and tourism marketing
206
Working paper / National Bureau of Economic Research, Inc.
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Journal of hospitality marketing & management
198
NBER working paper series
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Auditing : a journal of practice & theory
177
NBER Working Paper
177
International Journal of Bank Marketing
171
Services marketing quarterly
167
Journal of air transport management
159
Cogent business & management
156
The TQM journal : the international review of organizational improvement
152
European Journal of Marketing
147
International journal of productivity and quality management : IJPQM
141
Journal of service research : JSR
140
International Journal of Contemporary Hospitality Management
139
Service business
134
SpringerLink / Bücher
125
International journal of quality & reliability management
124
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
121
Journal of service management
120
International journal of quality and service sciences
119
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
Industrial marketing management : the international journal for industrial and high-tech firms
113
International Journal of Quality & Reliability Management
113
Health care management review : HCM review
111
International journal of services and operations management
111
Total quality management & business excellence
111
Asia Pacific journal of marketing and logistics
106
Journal of Consumer Marketing
104
Psychology & marketing
104
Journal of the Academy of Marketing Science
103
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ECONIS (ZBW)
30,253
Other ZBW resources
2,476
RePEc
1,069
USB Cologne (EcoSocSci)
274
EconStor
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BASE
165
USB Cologne (business full texts)
70
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81
Estimation of customer retention for Indian mobile telecommunicatio sector
Reddy, M. Ravindar
;
Ganesh, Srikanth
;
Rahul, T.
;
Mann, …
- In:
International journal of business information systems : …
16
(
2014
)
3
,
pp. 233-246
Persistent link: https://www.econbiz.de/10010478211
Saved in:
82
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
83
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
84
The effect of brand experience and service quality on customer loyalty mediated by customer satisfaction
Nadhifa, Shafira
;
Sunaryo
;
Surachman
-
2023
Persistent link: https://www.econbiz.de/10014420177
Saved in:
85
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
Saved in:
86
Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking
Bendriouch, Fatima Zahra
;
Dassouli, Sara
;
Satt, Harit
; …
- In:
International journal of logistics economics and …
10
(
2023
)
3
,
pp. 209-236
Persistent link: https://www.econbiz.de/10015067029
Saved in:
87
Effect of service quality, customer satisfaction, customer trust, and security on customer loyalty with respect to virtual organisation
Sharma, Brahmmanand
- In:
International journal of public sector performance …
13
(
2024
)
3
,
pp. 423-435
Persistent link: https://www.econbiz.de/10015071324
Saved in:
88
Market share and price rigidity
Kleshchelski, Isaac
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003742543
Saved in:
89
Market share and price rigidity
Kleshchelski, Isaac
;
Vincent, Nicolas
- In:
Journal of monetary economics
56
(
2009
)
3
,
pp. 344-352
Persistent link: https://www.econbiz.de/10003850550
Saved in:
90
Country club members' perceptions of value, image congruence, and switching costs : an exploratory study of country club members' loyalty
Back, Ki-joon
;
Lee, Jin-soo
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
4
,
pp. 528-546
Persistent link: https://www.econbiz.de/10003903187
Saved in:
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