Kellner, Ashlea Kate; Townsend, Keith; Loudoun, Rebecca; … - In: Personnel Review 48 (2019) 6, pp. 1394-1409
Purpose: Exposure to high-trauma work has been associated with negative outcomes for individuals and organisations. Support for these employees can buffer and protect against mental health problems. Frontline managers (FLMs) are well placed to provide for employee support needs but are often...