This study investigates behaviour modification intervention programme in the reduction of anger among secondary school students from five local government areas of Oyo State. Intensity of Angry Feeling Scale (IAFS) developed by the researcher was the measuring instrument used to collect the...

Purpose – The purpose of this paper is to explore the dynamics involved in the emergence and change of management accounting routines. It seeks to provide an understanding of the ways in which these complex routines foster stability and change in management accounting practices....

Purpose – Every company knows that it costs far less to hold on to a customer than to acquire a new one. That is why customer retention has become the Holy Grail in industries from airlines to wireless. Yet defecting customers are far less of a problem than customers who change their buying...

Purpose – To help corporate business executives convert what they know about value into what they can do about creating value in their organizations. Design/methodology/approach – In October 2004 Deloitte Consulting LLP surveyed 124 financial executives about the creation of value at their...

A growing number of organizations are adopting self‐directed work teams (SDWTs), but many firms experience trouble with the transition – the time needed for SDWT development. The addition of a SDWT represents a change in the organization and requires that managers adjust their use of...

Purpose – The purpose of this paper is to explore the role of the real self in intentional change. Design/methodology/approach – Social science theory and research are used to respond to four primary questions: what is the real self, why is the real self essential to intentional change, how...