Purpose – The purpose of this paper is to discuss how the participatory approach should be considered and applied in research for the disabled. It aims to arouse the awareness of policymakers, professionals, researchers and the general public that disabled people must not only be considered,...

The aim of this study is to identify some of the reasons for the failure of firms, particularly within the licensed trade, so as to offer some advice to assist practitioners. This will be done by a review of the general literature on business failure, looking particularly the small and...

Purpose – To examine the role of formal qualifications in the career development of contemporary hotel general managers in Scotland. Design/methodology/approach – A questionnaire was used which provided a sound basis for comparing the opinions, performance and career paths of both formally...

Purpose – This paper aims to examine the training system adopted at Whitbread, which manages businesses in the hotel, restaurant and coffee‐shop sectors, and employs 35,000 people to serve the 11 million customers who each month visit one of its 1,400 outlets across the UK....

Purpose – Although the significance of the learning organization concept is recognised in innovation management, there are only a few studies on the way in which a learning orientation affects new service development (NSD) in the hotel industry in Iran. This paper aims to fill that gap....

Purpose – The purpose of this paper is to contribute to the understanding of marketing in small hotels specifically, and, more generally, to the area of SME or entrepreneurial marketing. Design/methodology/approach – A deductive‐inductive approach based on interviews with 15 small hotel...

Purpose – The purpose of the study is to explore the strategic growth challenges for the hospitality industry in the context of India. As the tourism industry is growing, Indian and global firms face new challenges which need to be addressed. Design/methodology/approach – The study involved...

Purpose – This paper aims to identify the key risks which are endemic to the hospitality industry and considered as important by hoteliers in today's growing global context, with particular reference to the Indian context. It also seeks to propose a generic model for risk management....

Purpose – This paper seeks to analyze government survey data on what concerns leisure and hospitality employers most when considering hiring people with disabilities, as well as what hiring practices best alleviate these concerns. Special attention is to be given to the theory of planned...