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Due responsibility and true responsibility : a moderated-mediation model linking green-harmonious human resource practice to employee organizational citizenship behavior

Zhao, Fuqiang; Zhu, Hanqiu; Chen, Yun - In: Asia Pacific journal of human resources : APJHR 62 (2024) 2, pp. 1-35

Persistent link: https://www.econbiz.de/10014548212

What makes work better or worse? : an analytical framework

Murray, Gregor; Gesualdi-Fecteau, Dalia; Lévesque, … - In: Transfer : the European review of labour and research ; … 29 (2023) 3, pp. 305-322

Persistent link: https://www.econbiz.de/10014632587

Detecting and responding constructively to transference in the workplace

Bernstein, Seth David - In: Journal of management & organization : JMO 19 (2013) 1, pp. 75-85

Persistent link: https://www.econbiz.de/10011903792

Impact of organizational structure and social support on pro-social rule breaking: A frontline perspective

John, Lisbeth Mary; Shafi, Muhammad - In: Cogent Business & Management 7 (2020) 1, pp. 1-17

Scholars over the past two decades have shed significant light on employee pro-social rule-breaking behaviors. Yet, the organizational and contextual variables and their influence on these behaviors are not properly considered. This paper focuses on frontline pro-social rule breaking and...

Persistent link: https://www.econbiz.de/10012657159

Linkage between frontline employee service competence scale and customer perceptions of service quality

Wu, Yu-Chi; Tsai, Chin-Shih; Hsiung, Hsiao-Wen; Chen, … - In: The journal of services marketing 29 (2015) 3, pp. 224-234

Persistent link: https://www.econbiz.de/10011308998

Killing two birds with one stone : cross-selling during service delivery

Patterson, Paul G.; Yu, Ting; Kimpakorn, Narumon - In: Journal of business research : JBR 67 (2014) 9, pp. 1944-1952

Persistent link: https://www.econbiz.de/10010379204

Surveying employee attitudes on corporate social responsibility at the frontline level of an energy transportation company

Michailides, Theophilos P.; Lipsett, Michael G. - In: Corporate social responsibility and environmental management 20 (2013) 5, pp. 296-320

Persistent link: https://www.econbiz.de/10010197448

Investigating work engagement in the service environment

Barnes, Donald C.; Collier, Joel E. - In: The journal of services marketing 27 (2013) 6, pp. 485-499

Persistent link: https://www.econbiz.de/10010198121

Investigating work engagement in the service environment

Barnes, Donald C.; Collier, Joel E. - In: The journal of services marketing 27 (2013) 6, pp. 485-499

Persistent link: https://www.econbiz.de/10010198143

Branded service encounters : strategically aligning employee behavior with the brand positioning

Sirianni, Nancy J.; Bitner, Mary Jo; Brown, Stephen Walter - In: Journal of marketing 77 (2013) 6, pp. 108-123

Persistent link: https://www.econbiz.de/10010203344