Investigating work engagement in the service environment
Donald C. Barnes; Joel E. Collier
| Year of publication: |
2013
|
|---|---|
| Authors: | Barnes, Donald C. ; Collier, Joel E. |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 27.2013, 6, p. 485-499
|
| Subject: | Work engagement | Briadeb-and-build theory | Service climate | Job satisfaction | Affective commitment | Adaptability | Career commitment | Frontline employee | Employees | Employees attitudes | Arbeitszufriedenheit | Leistungsmotivation | Work motivation | Mitarbeiterbindung | Employee retention | Arbeitsverhalten | Work behaviour | Arbeitskräfte | Workforce | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Karriereplanung | Career development |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010198143