Background: The success of e-commerce cannot be separated from a good delivery experience. Meanwhile, research that discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is still little discussed. The case study in this...

The present study proposed and test a model that connects both affective and cognitive factors in cellular service to customers’ recommendation behavior. Results of the analysis of data collected through questionnaire from 293 respondents with cellular phones and active account in the Nigerian...

Aims at analysing and systematizing the health challenges faced by the poorest strata of urban workers and to discuss solutions. Uses interviews carried out with ILO and WHO staff members from different departments and programmes, completed with interviews with professionals from other...