Purpose – There have been many studies on topics related to supplier relationship management (SRM), namely purchasing … purchasing members to scrutinize key features of SRM before and during the SRM system operation. Originality/value – The paper … criteria and recommendations to a purchasing manager.  …

Purpose – The purpose of this paper is to examine the key recommendations of early practitioners of purchasing …‐seller relationships. Design/methodology/approach – The paper reviews the seven earliest books published on purchasing in the period 1915 …‐1940, and contrasts with common purchasing practices currently used by large corporations. Findings – The logical, practical …

selection of a certain relationship type, and the differences between alternative relationship types in FM services. Design …, there is a need to share sensitive or strategic information, the purchasing volume is high or the management of the … purchasing situation is difficult because of the complexity of the purchased service package or market conditions. From the …

responses from individuals who are directly in contact with the firm's suppliers, and who negotiate the purchasing agreements …. Findings – The findings show that, although communication, trust and satisfaction are always important as evaluated elements … significant. In this way, the more relevant the input is, more important are communication, trust and satisfaction, and the less …

management for purchasing services from offshore suppliers. Design/methodology/approach – This research is grounded in … experience purchasing services from suppliers located in India. Findings – Viewing the selection and management of suppliers for … the purchase of offshore outsourced services as strategic in nature helps organizations ensure quality and low cost in the …

the complex services spend. Practical implications This study describes the potential impact of purchasing’s involvement … in complex services spend and highlights the opportunities for purchasing managers to improve supplier management and …Purpose The purpose of this research is to develop an understanding of how purchasing can become meaningfully involved …

perspective of a goods or service provider. Literature on the purchasing of services concentrates on the differences between the … purchasing of goods and services and literature on service quality focuses on consumer services. This paper fills this gap … services. It explores how quality management for business services influences the performance of the buying company and what …