Similar Search Results

An empirical analysis of surface acting in intra-organizational relationships

Ozcelik, Hakan - In: Journal of organizational behavior : OB ; the internat. … 34 (2013) 3, pp. 291-309

Persistent link: https://www.econbiz.de/10009738953

Emotion regulation and its implications for leadership : an integrative review and future research agenda

Haver, Annie; Akerjordet, Kristin; Furunes, Trude - In: Journal of leadership & organizational studies : JLOS; … 20 (2013) 3, pp. 287-303

Persistent link: https://www.econbiz.de/10009776542

Customer injustice and employee performance : roles of emotional exhaustion, surface acting, and emotional demands-abilities fit

Lavelle, James J.; Rupp, Deborah E.; Herda, David N.; … - In: Journal of management 47 (2021) 3, pp. 654-682

Persistent link: https://www.econbiz.de/10012485760

If emotional labor meets micropolitics : strategisches Surface Acting im Umgang mit emotionalen Anforderungen in subjektivierten Arbeitskontexten

Mucha, Anna - In: Arbeit : Zeitschrift für Arbeitsforschung, … 25 (2016) 1/2, pp. 47-56

Persistent link: https://www.econbiz.de/10011614228

Communication is key : the interaction of emotional labor strategies on hotel supervisors' turnover intentions in China

Xu, Shi; Martinez, Larry R.; Lv, Qingjun - In: Tourism analysis : an interdisciplinary tourism & … 22 (2017) 2, pp. 125-137

Persistent link: https://www.econbiz.de/10011717948

The smiling mask in service encounters : the impact of surface and deep acting

Lo, Sheng Chung; Huang, Kai-ping - In: International journal of management, economics and … 6 (2017) 1, pp. 40-55

The purpose of the study was to examine the impact of emotional labor mechanisms (surface acting and deep acting) on service encounters. The literature review has been conducted to examine how two mechanisms impact on employees and customers. The study suggested that as far as employees are...

Persistent link: https://www.econbiz.de/10011644213

Lagged effect of daily surface acting on subsequent day's fatigue

Zhang, Yucheng; Zhang, Long; Lei, Hui; Yue, Yumeng; … - In: The service industries journal 36 (2016) 15/16, pp. 809-826

Persistent link: https://www.econbiz.de/10011672442

Customer emotional regulation and relationship quality : evidence from the banking industry

Alnawas, Ibrahim; Altarifi, Shadi - In: Journal of financial services marketing : JFSM 21 (2016) 4, pp. 254-266

Persistent link: https://www.econbiz.de/10011594160

Linking leader's emotional labour strategies with leader's attitude : an effective approach towards leadership

Ahmad, Sajjad; Nisar, Qasim Ali; Imran, Asma; Waqas, … - In: Middle East journal of management : MEJM 6 (2019) 2, pp. 139-153

Persistent link: https://www.econbiz.de/10012101167

Effects of external prestige on emotional labour : mediation by organisational identification and moderation by perceived organisational support

Anwar, Farooq; Ahmed, Ishfaq; Waqas, Muhammad; Wan … - In: Middle East journal of management : MEJM 6 (2019) 2, pp. 186-203

Persistent link: https://www.econbiz.de/10012101184