Knowledge management has recently received considerable attention in the Web‐based business community. This paper discusses the key concepts of human‐computer interaction in knowledge development, and identifies new challenges of knowledge management for Web‐based business. Based on...

Companies incur immense losses due to employee neglect to save and back up data and failure to frequently update anti‐virus protections. This problem appears perplexing as such oversights are clearly neither in the organization’s nor in the employees’ best interest. We review the possible...

The implementation of new technology in the workplace has produced some negative responses from employers. Two field surveys investigating the prevalence of repetitive VDU work in the UK are discussed and responses from four categories of workers – data entry operators, administrators,...

Virtual teams are typically made up of geographically dispersed experts, supported by computer‐based communication technologies. Though increasingly popular this is still a relatively unstudied organizational form. Virtual team membership is typically based solely on needed expertise; the teams...

Considers the response of US firms to the recent decline in productivity, growth etc and the subsequent adoption of just in time manufacturing pioneered by Japanese industry. Examines the concentration on the reduction in time and costs of the early stages of the product life cycle and the...

Recent models comparing inventory costs under just‐in‐time (JIT) purchasing plans and economic order quantity (EOQ) purchasing plans have tended to favor EOQ purchasing in situations where annual demand of inventory is moderately large. Contends that these cost models are lacking dynamic...

Distribution requirements planning (DRP) is one of the scheduling methods used in logistics systems. A generalised version is presented of a DRP system designed to enhance scheduling flexibility of currently used DRP systems and to deal with multi‐sourcing trans‐shipment problems in a...

Warehousing is “transportation at zero kilometres per hour”; distribution moves goods from source to end‐user in a early continuous flow. The article outlines the changes in methods, procedures and management systems that can change a warehouse into a distribution centre without any major...

Customer service is often described as consisting of a set of measurable elements. Similarly, market response to customer service may be viewed as consisting of a set of components which are measurable. Most published empirical studies of the relationship between customer service and market...

Discusses the question of whether a firm should set up an own‐account physical distribution organization or contract out the distribution function. Shows how the concepts of transaction cost economics, particularly asset specificity and performance ambiguity, can shed light on the division of...