certified in order to satisfy the customers’ demand. Certified firms achieved certain benefits in terms of relationship with …

This paper presents the result of a study to identify the costs and benefits of obtaining ISO 9000 certification … addition, we discovered that contrary to many people’s expectation, some factors do not have any bearing on whether benefits …’s view on the “expensiveness” of the certification and the received benefits. There are some differences in responses from …

between a company’s initial motivation for seeking certification (QCert) and its perception of the benefits it has received …; and, second, the impact of time on perceptions of benefits received. Companies which sought QCert because of an externally …. Additionally, no evidence was found that longer‐certified companies experience more benefits than recently‐certified companies …

considerations which motivate companies to seek certification and the marketing benefits which accrue from certification. Mail … marketing benefits.  …

wide‐spread belief in the business benefits of ISO 9000 accreditation. However, failure to realise business performance …

Given the rapid recent growth in ISO 9000 applications and the business performance benefits being claimed for it by …

state of the standard in Swedish industry. This study is focused on motives for implementation, perceived benefits and key …. The overall benefits which the companies gain from the standard showed dependence on the motivation which initiated the …

flexible ways of working. Although it is as yet too early to assess long‐term benefits, looks at some of the early signs that …