Purpose: The purpose of this study is to demonstrate how to use customer spontaneous comments to identify which aspects influence the overall customer satisfaction with restaurant services from a nonlinear perspective. Design/methodology/approach: The authors collected data from 399 spontaneous...

Purpose: This paper analyses the relationship between subjective well-being (SWB) and perceived organisational culture (POC) with the individual propensity to innovation (IPI). Design/methodology/approach: To empirically test the hypotheses, the sample and data were collected through a...

Purpose: The purpose of this paper is to propose a model to measure maturity in value co-creation practices and to evaluate its relationship with the market performance of textile companies. Design/methodology/approach: The data were obtained through quantitative research with 100 companies of...