Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model
Gerson Tontini; Jaime Dagostin Picolo
| Year of publication: |
2014
|
|---|---|
| Authors: | Tontini, Gerson ; Picolo, Jaime Dagostin |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 31.2014, 1, p. 32-52
|
| Subject: | Service quality | Customer satisfaction | Importance-performance analysis | Improvement gap analysis | Kano model | Product quality | Dienstleistungsqualität | Kundenzufriedenheit | Produktqualität | Qualitätsmanagement | Quality management | Performance-Messung | Performance measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010254300