Purpose – The purpose of this paper is to identify the relationships as to complementarities and redundancies of the main quality programs in large Brazilian companies by a comparative and critical analysis of their implementation in those companies. Design/methodology/approach – In the...

Purpose – The purpose of this study is to determine the criteria used by members of the textile and apparel chain to select overseas vendors. Of specific interest is the value (if any) of ISO 9000 registration, i.e. whether Canadian apparel buyers are influenced by such registration, and...

ISO 9001 and ISO 9004 were created as a “consistent pair” of standards so that businesses that wanted to exceed the requirements of 9001 could use the principles of 9004 to move towards business excellence. In this paper, opinions from Canadian quality standardization experts were used to...

Purpose – The ISO 9001 quality management systems standard is widely accepted around the world. This is the standard that is also widely acquired by companies in Slovenia, where the number of certificates per million inhabitants can be compared with France, Canada, Germany or Finland....

Purpose – This paper aims to explore how management approaches are adopted in the modern Chinese business environment. Design/methodology/approach – A questionnaire survey was conducted among the companies based in Hong Kong with manufacturing processes in China and supplying their products...

Purpose – The purpose of this paper is to determine, first, the level to which ISO 9001 certified manufacturing companies adopt process management and improve quality, second, the latent factors of process management and quality improvement, and finally, the relationships between the latent...

Purpose – To explore the current status, prowess, and future of quality audits, which would help both researchers and practitioners to adopt quality‐auditing practice for achieving the objectives of continuous quality improvement (CQI) models like total quality management (TQM)....

Purpose – The purpose of this paper is to identify ISO 9001's contribution to the five enablers of the European Foundation for Quality Management (EFQM) excellence model. Design/methodology/approach – Empirical research was conducted in Cypriot ISO 9001 certified organizations to evaluate...