Purpose – The purpose of this paper is to investigate the association between human resource management (HRM) practices and knowledge sharing from the Malaysian industry context. Design/methodology/approach – The method of exploratory factor analysis and confirmatory factor analysis were...

Purpose – The purpose of this paper is to investigate the multidimensionality of total quality management (TQM) practices and its relationship with production workers' job satisfaction in the Malaysian electrical and electronics (E&E) industry context. Design/methodology/approach – Data for...

Purpose – This study aims to empirically examine the factors that affect the consumer intention to use (IU) mobile commerce (m‐commerce) in Malaysia. The five factors examined in this study are perceived usefulness (PU), perceived ease‐of‐use (PEOU), social influence (SI), perceived cost...

Purpose – The purpose of this paper is to investigate the relationship between total quality management (TQM) practices and customer satisfaction (CS) as perceived by managers' perspectives in Malaysia's service sector. Design/methodology/approach – The data are collected from 140 managers...

Purpose – This paper aims to empirically examine the factors that affect the adoption of online banking in Vietnam. Perceived usefulness, perceived ease of use, trust and government support were examined to determine if these factors are affecting online banking adoption....

Purpose – The purpose of this paper is to examine the relationship between total quality management (TQM) practices and customer satisfaction and also to investigate the association between TQM practices and service quality within the context of Malaysia's small service organizations....

Purpose – The purpose of this paper is to examine the factors examining the determinants of users' mobile commerce (m‐commerce) usage activities. Design/methodology/approach – Data were collected from 402 users in Malaysia, and structural equation modelling analysis was employed to test...

Purpose – The intangible assets are important today as knowledge and innovation are the key drivers to long‐term business competitiveness. In other words, this competitiveness requires the productive use of the intangible assets. Thus, measuring productivity should underline their importance...

Purpose – The purpose of this paper is to develop a conceptual model to examine the multidimensionality of total quality management (TQM) practices and its impact on role stressors. Design/methodology/approach – The background of TQM philosophy and theory of role stressors serve as...