The paper is based on the study sponsored by the Office of the Public Sector Development Commission (OPDC). The study aims to describe how to bring about public participation within the context of a networked government- working together with individuals, local communities, civic groups and...

The study focuses on the importance of knowledge management or KM on sustaining continuous performance improvement in the public sector. From the top management at the Office of the Public Sector Development Commission, KM represents a critical success factor in driving high performance (e.g....

Productivity has survived for more than one century due to the recognition of its impacts on long-term business competitiveness. From a simple definition of output divided by input established in the late 1800s, productivity has continuously gathered a lot of interests from researchers and...

Purpose – The purpose of this paper is to introduce and discuss the concepts of service convergence and service integration, illustrate them in the context of the medical tourism industry, and link them to factors that contributed to the success of a medical tourism firm....

Purpose – Healthcare costs have increased considerably over the past decades around the world. Major contributors to this trend are expensive medical technologies. The purpose of this paper is to use a case study approach to understand how organizational and country level factors influence...

Purpose – To propose a structured framework for measuring white‐collar workforce. Design/methodology/approach – The proposed framework, designated as the multi‐dimension measurement process or the MDMP, is based on the nature of white‐collar work as well as on the strengths of current...

Purpose – To address multiple problems facing a company's top management with respect to the customer satisfaction survey. Is the customer satisfaction survey still suitable after many years of use? What method should be applied to help ensure better utilization of information from the...

Purpose – To address two key problems facing the production department at the government pharmaceutical organization (GPO). They were a lack of productivity and performance measurement at the operational level, and a need to assess the functional readiness to undertake its own...

Purpose – This paper seeks to identify competitive priorities, based on the opinions of top executives of manufacturing firms belonging to the Federation of Thai Industry (FTI). It is also to evaluate the implications and applicability of these findings for Thai manufacturers....

Purpose – This paper aims to examine and describe competitive priorities for service providers in Thailand. This research responds to the need expressed by the Federation of Thai Industries (FTI) for understanding these priorities. This study is part of a planning session on future enhancement...